I have never opened a Vodacom contract, I started getting threatening calls on my landline from Vodacom and I was puzzled. Thought it might have been a misunderstanding, went to a Vodacom Branch in Alberton City. Gave them my ID number, when they searched there systems a business address popped up ...
Good day, I wrote a complaint last week with regards to my airtime disappearing. Mr. Moenier De Vries was the consultant that called me back with regards to my complaint. I was very satisfied with the service that I received and with the outcome of my issue. Thank you very much Moenier. ...
With regards to ref: 375906 (cancellations) Are you on purpose delaying my cancellation? I paid the amount due within 5 minutes of receiving the cancellation quote last week, but now the cancellation dept cant find the fax? The money shows in their acc, I have proof the paperwork was sent and ...
On the 7 November 2013, i called the Custumer Care Department stating that i received sms's stating that my cell phone contract was upgraded but i did not upgrade the contract. Received no communication. On Monday the 11 November call the Customer Care Line and find out what is happening, i am told ...
I phone at 13:01 a coloured guy assited me but was not able to check my giveahapy data bundle balnce. he said i have 13mb wich is wrong. he said i must dial *111*95# to check my giveahapy balance. wrong information all the way. i then disconnected because vodacom was not willing to assist. he sent ...
I have an ongoing complaint now for over 4 months. I keep calling the call center and I get a Ref no. The SMS comes through saying I will be contacted in 48 hours... well, I've called what feels like a million times and nobody calls me back! Apparently the call center cannot assist and my query ...