Earlier today I had the UN-believable experience of dealing with the Vodacom Collections department. After being sent from terminations to collections and back again several times, I finally got to chat to Phillip. Phillip explains to me that my bill for this month is R29k. Wanting an explanation ...
I laid a complaint more than 2 weeks ago into the Welkom branch Freestate the Goldfields mall with Shannon Weiss over an internet usage under my contract with my sons cell no i have a topup contract and now i have a bill of R10 000.00 of internet one of the customer service men at Vodacom ...
I forgot my password for the vodacom app and subsequently it was blocked after a few attempts. I have now called them (att 082 155) 3 times this month but only got through twice. The person that logged my problem was very helpful both times. The people responsible for resetting the app seem to be ...
We have a My 3Gig 3G internet contract with Vodacom. At 15:27 on Sunday December 1, 2013 we received a SMS notification claiming that < 1.4GB of data remains. One hour later, at 16:27 we received a further alert claiming that we now have a 0 balance and will be charged out of bundle rates. I ...
My husband wanted to upgrade to iPhone 5S and was told by a number of Vodashop employees that it was impossible to change his contract to a Smart S deal and add R20 to be able to top up. One incompetent lady at the Vodacom repair shop in Alberton told him that he could pay in to enable the upgrade ...
Today we spent 3 hours in Vodacom Alberton. I am a new client and took a contract my husband upgraded to a Red VIP package which costs R2000 a month. Neither of us are able to make calls as my phone tells me to load airtime - why if a contract? And my husband despite an upgrade has no signal on new ...