We have a My 3Gig 3G internet contract with Vodacom. At 15:27 on Sunday December 1, 2013 we received a SMS notification claiming that < 1.4GB of data remains. One hour later, at 16:27 we received a further alert claiming that we now have a 0 balance and will be charged out of bundle rates.
I contacted the service center to log a complaint and was promised feedback by Tuesday 3 December.
Thursday 5 December I again phoned 111 and was informed that an internal investigation was started, since "something does not make sense" regarding the data allocation.
I was further informed that the investigation will take at least 14 WORK days and I can only expect feedback thereafter.
Meanwhile I have no Internet access for the majority of the holiday season and in essence are being penalised for some internal data allocation problem the company needs 3 weeks to investigate!
I was further told that if I have a problem with the time frame I may email customer care - this while the complaint is no internet access???
I am classifying this as breach of contract since I have no amount due, but did not receive the service my contract entitles me to.
Sent from a family member's internet.
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