Upon upgrading my phone I confirmed with the rep what my new monthly charge would be - he confirmed it and circled it on the contract and assured me that would be the total. Upon receiving my next statement the amount included a charge for both my new contract amount and old contract amount - I ...
I received a call from the vodacom attorneys for an overdue account. i am well aware of this account even if it does not reflect on my credit record. i have just started a new job and cant start payments on this account at the moment as i am still trying to figure out my budget so i can assign ...
I upgraded my contract some time ago from Topup 135 (with BB) to Topup 135 (with S3 Mini) but for some reason I'm still charged for BIS every month even though I don't have a BB contract any more. I've spoken to two agents and the branch regarding this. The first lady could not figure out the ...
Following application in JULY 2013 for transfer of an account with Vodacom from one business entity (closed down) to a new venture, the application was IGNORED. SIX (6) further enquiries during October and November inside the shop has resulted in NO progress, just promises to follow up and provide ...
We lodged a request on 26 Nov 2013 for copies of corporate contracts and the cancellation of these contracts due to the detection of activity. We received a standard e-mail stating that our request would be handled within 24 hours. When we followed up on 28 Nov we were told that our request would ...
In the past year my 3 x Blackberry's have been replaced no less then 8 times... with regards to my 2 x 8520 I have been complaining about poor battery life for the past 4 months!!! however all of a sudden last week they finally decided to check the batteries only to tell me... the phones are just ...