On the 31/01/2014 my BIS service was disconnected for no reason, when I called the Vodacom customers service I was told by a guy called Ray to wait till Monday for my BIS to be reconnected. I request to speak to a supervisor he told me he cannot do that, I mentioned the word hello-peter and he was ...
Madonna assisted me with my upgrade on Sunday and I found myself very impressed with the level of service she offered. She was patient, friendly and efficient but most importantly, she had a comprehensive knowledge of the products I was interested in and this is unfortunately a rare thing these ...
I HAVE BEEN WAITING FOR A MONTH NOW FOR "REPAIRS" TO A BRAND NEW PHONE, WHICH I IN THE 1ST PLACE, DEMANDED TO BE REPLACED. HAVE NOT HAD ANY FEEDBACK, STARTED ENQUIRING WITH THE VODASHOP IN HEIDELBERG. WAS TREATED ABSOLUTELY HORRIBLE. NOW THEY SAY THEY ARE WAITING FOR A CREDITY NOTE FROM ...
Its now 8 Month that I struggle with horrible incompetent Call centre, supervisors, team leaders, and CEO of Vodacom. I phoned Vodacom 568 times in 8 Months, almost 120 times they said they will get back to me, only one has came back to me and still not all Problems have solved. Vodacom people are ...
I applied for a contract in December telephonically through vodacom direct. after taking a week to deliver the phone, they deliverd a wrong sim card. i recieved a Blackberry Z30 with a nano sim instead of a micro sim. i then inserted the Sim in the phone and it would not read it. i phoned 0821945 ...
After many calls, emails, pleading, my issue with Vodacom is unresolved. After Vodacom admitted their customer care consultant gave me the wrong advice, which resulted in me cracking the back cover of a Xperia z1, i was informed today that Vodacom won't accept responsibility. I am expected to ...