Over the December period my phones microphone or speaker or something went wrong as I could not hear incoming or outgoing calls (again this is a problem for business reasons) I handed my phone into Vodacare Rustenburg 08/01/2014 (phone now 4 months old) and a loan phone was issued (no problem with ...
A upgrade was performed on my contract in Nov 2013. Vodacom acknowledges that it was their fault. I was give a statement with an amount with which to settle this account in order for me to close it. Today I call their call centre and have been informed that I have an outstanding amount of R9000 for ...
We upgraded in 2012. There was technical problem with the phone, the device was under warranty they repaired it and the device was received back in working order. After a few months the SAME problem occurred and again handed in and submitted to your repair centre. This time however they indicated ...
I have been debited this month by Vodacom almost 3 times my monthly debit order amount. When checking my account summary online it told me that was for data usage. This is impossible as I use only WIFI at home as well as most the time at work. I have had this specific contract for a year and a half ...
When I called your offices, general inquiries, they said I should send an email, detailing my complaint and you will get back to me in 24 - 48 hours. Well I really would like a response in a few minutes from the time I send this email. Last week your consultants called me requesting I do an ...
Did a sim swap at Vodashop tygervalley on thursday 30 January. Been following up every day since and still no joy. Vodashop blames Vodacom and vodacom says Vodashop never sent the documents. Got a reference number from Vodashop and since yesterday Vodacom is trying to get hold of the person who ...