Vodacom is great at selling the phone and really poor at fixing especially under warranty. Call centre manager lack people and communication skills. I would like to get a call back from the CEO. Surely he cannot allow the organisation to be branded by his people in this poor light - knowingly ...
I took out a contract from 1 of the dealers that sell vodacom contracts on the 17th of nov the device came with a free drifter which I only got 3 weeks after taking out the contract the device gave me to many problems so I cancelled the contract on the 16th of dec to my knowledge I had 30 days in ...
I logged a call to determine the unusually High Data usage of R5500.00 on my sons cell. No Feedback - I had to keep calling and get transferred from Data Support to Customer Care departments etc. I need a Detailed Itemized Bill of the data usage between 10-Dec-2013 and 30-Dec-2013, so that I can ...
For the past 3 months I have been calling to cancel my contract, I have a contract where airtime gets loaded into my account every first day of the month. I took the contract in October 2011 and when 24 months came I phoned and requested that it be cancelled. I was offered an upgrade in which was a ...
Vodacom blacklisted my name without sending me notice. I had an account with Vodacom which fell into arrears. Vodacom proceeded to blacklist my name and claimed that they had send me due notice as required by NCA. I disputed the blacklisting at Tansunion and requested Vodacom to send me proof that ...
Bad service with transfering calls to the cancellation department. I was given the number on my first call and transferred to a dead end with no response on the other line. On my second attemp I requested a call me back service as I could not hold any longer. I was contacted back and told I have to ...