I have been having the same problem for the last few months with regard to my payment. Every month pay my account by the 15th of each month and fax proof of payment to the number given to me in Johannesburg. But every month i am told my account is in the arrears, never had this problem before has ...
I contacted customer care to ask about having a 2nd sim card that has the same number. I received an email response stating that "With (Twincall), both SIM cards will have the same number, however, cannot be used at the same time". I paid for the new simcard at a vodacom shop, and I was ...
IPhone stopped charging, still under warranty, brought into Vodacom repair centre to repair. get call 2 weeks later that phone is not covered because of crack on back which has been there for 6 months. since when does a minor crack affect the warranty in terms of the phone not charging! I asked the ...
I requested a sim card to be cancelled on my line (I have one line with an additional data sim added). After giving clear instructions which sim card must stay active, Mrs Sharon went and cancelled exactly that sim card which I clearly instructed her must remain active. After I queried this at the ...
Some one asked me to recharge their account and I only found out that the account was no longer in use after recharging the account after that I contacted the call center in hope that they will help me transfer the amount to the correct account or in to my account, only to be told that Vodacom will ...
I have been trying to reactivate my sim card for the past month now. I went to Vodacom Middelburg Mall and the consultant gave me a form to complete and told me I can send it myself to the e-mail address and fax number on th form. I also then purchased a new simcard. After I sent it in I waited ...