I have been trying to do a sim swap on a prepaid cellphone for the 2 weeks now, the Vodacom employees in the Parow Center shopping mall have no idea how to do this. On my first attempt they took my sim card and rica'd it then told me I should wait 24 hours before it works and it didn't work. Then I ...
I have been contacting your call centre over the past few weeks as I cannot view data balances for my MyGig 5. The balance has been showing as 0 kb of 0 kb. I was advised late Dec that I had depleted my data & purchased a 3Gig bundle on 27 Dec. On 1 Jan, when my 5 Gig should have started for ...
For the second month now I have not been allocated the 500mg data bundle which I am being billed for. I have made countless calls and have to repeat my complaint each time to be told by Vodacom Call Centre staff and managers that it is being investigated. I only managed to obtain my data for ...
Hi Jason Welff I believe you called 3 times last week, however, my phone only rings twice, and by the time I get to it, it already goes to voicemail. Kindly also be advised that my email is no longer [Email Removed] Please call me regarding my query. Thanks ...
I am utterly disgusted to say the least with your network provider! On the 02 December 2013 I called Vodacom and I was advised that I had upgraded to an S4 and my bank account was debited without MY consent. I phoned your customer services helpline to find out the how & why only to be advised ...
VODACOM IS BILLING ME FOR AN ACCOUNT THAT DOES NOT EXIST . THEY ARE NOT COMPLYING WITH NATIONAL CREDIT ACT . I HAVE TWO ACCOUNT WITH THEM OF WHICH ONE OF THEM IS ON ITS 23RD MONTH, I HAVE BEEN PAYING BOTH THESE ACCOUNT ON A MONTHLY BASIS WITHOUT A FAIL, I DO NOT HAVE A HISTORY OF UNPAID DEBIT ...