I've been a loyal until recently when I got the shock of my life. I was always on TopUp until I upgraded to Contract and the bill was so ridiculous standing at R2980.00 in just few days of usage. Is Vodacom trying to generate more revenue out of its loyal customers? I regret the day I upgraded to ...
Returned my new Sony Xperia within 15 hours (of which I was asleep for 8) only to be told that some reaction under the tab shows water damage- what nonsense it's been nowhere near water. What an excuse? I purchased the phone in good faith that it would work and the staff did no checks in the shop ...
I am being billed every month for two contracts and it is impossible to get any follow through from Vodacom or to speak to a senior person who will take responsibility for the complaint and follow it through. What does one have to do to get Vodacom take customer care seriously? This started in ...
I will be cancelling all 4 my contracts with vodacom due to this: Last year 26 September 2013 i was due for a upgrade which i done telephonically, i was told by the consultant that the fee would be debited from my account when i asked how i must pay it. when debit order date came that amount was ...
Phone was checked in on the 21 December 2013. Consultant advised that it would take 14 working days to receive the phone back because the phone is still under guarantee. Tried calling through to the customer contact centre of which you will be lucky if someone answers the phone. I called the shop ...
I have a wifi modem (0826876177) for home use with 3gb allocated per month. Was having problems with connection so phoned support on 30 Nov 2013 and was told to reset modem etc which worked but while on the phone I asked the consultant if I had any data left to which he replied yes a couple of megs ...