Their is no words to describe how thankful I am to hello peter as well as Jason Welff from vodacom: after I lodged my complaint I was immediately contacted by Jason Welff, who listened to my complaint, and assured me, he is here to help. I really apprecited the fact that I have met this person, ...
I took my Samsung Galaxy S3 in to be repaired as it was constantly restarting, so I firstly go to two different branches that are nearer to me and they say that I must take it to Cresta (the first one said to Clearwater so I went there first) Subsequently when I take it in, the staff are working so ...
I upgraded and had to do a SIM swop. I was told it would take 24 hours from one the old SIM was deactivated. It's been 26 hours and the SIM swop has not taken place. Neither the old SIM or the new Sim picks up a network. This is the only phone I have. What happens if I'm in an emergency..? This is ...
I use a modem to connect to the Internet at home. It is more than two yrs now that the reception is not good and every time i report to vodacom they tel me they fail to identify my residential adress as it does not show on the map, then the request is closed and i need to re-explain and they ...
Speaking to the call centre (bongani Nchunu and angeline Nksosi) in the retentions dept today I was admittedly very angry and being very disagreeable by this stage but the long and short of it is this Vodacom would rather have me cancel my contract prematurely which will cost me R1134.97 my ...
I was billed 2000 rand and I refused to pay, because I wanted proof. Nothing was emailed to me for almost 4 months. I payed the amound and asked if they could turn my phone on after the account was handed over to legal. I phoned legal a few times to sort out this problem. The amount was payed in ...