I've been told that I'm in arrears with my contact because of data that I apparently used. I phoned to find out what data I exactly used, but when I eventually came to the correct department they informed me that they will have to lodge a special request. I received a reply on the same day the 5th ...
I've been deemed medically unfit to work due to the discovery that ive been plagued by numerous chronic diseases like (SLE) Systemic Lupus Erythematosis (more specifically in my case - Lupus Nephritis - meaning that the Lupus has damaged both my kidneys), Addisons Disease and Hypogonadism, ...
My contract expired and I informed the person calling me about a renewal that I would like to keep my topup account going on a month to month basis until I used up all of my remaining airtime balance. Vodacom then cancelled my debit order without informing me. This morning I woke up to find out ...
Every month I am charged for content services that I never subscribed to. When I called Vodacom, they give me bogus details of a content provider that does not exist. My account on their website says I have not subscribed to any WASPA services. Does anyone of their call agents know what's going on? ...
My original complaint of 26/3 refers. Last feedback states "... I have been advised... that the matter has been resolved..." What happened to good old follow up and checking with the client if he is happy with service received? Guess what Vodacom, the matter has NOT been resolved. If it ...
Sent phone for repairs, got a run around. They told they can't pick up the phone (it's not registered) felt like I was accused of a phone. They said they can only assist if I go to where the phone was purchased and get a prove of purchase"this is a contract phone by the way". Had to do ...