With reference to a mail sent directly to me from Vodacom Complaints on Friday, 29 March 2013, 15:52:23 : I AM UTTERLY FED-UP WITH THE STEAMROLLER ATTITUDE: The Vodashop told me that Vodacom Head Office was the problem. Now Vodacom Head Office tells me that according to the Vodashop, I had chosen ...
I have just recently moved over from contract (24 month contract ended) to prepaid while I decide what phone and service provider I wanted. The correct one month notice period was given and my number became a prepaid account from the 4 March. On the 2 April a debit order went through again on a ...
Thursday 04/04/2013 I phoned Vodacom customercare and tell them I have a pattern lock on my phone and if they can assist me to unlock it.(My son got hold of my phone and tried to many attempts to unlock it) The person then told me to phone Samsung which I did. The person there opened a profile for ...
My phone was last night so I went into a Vodashop to get a new sim card in order for people to get hold of me. Apparently there was a small sum un paid on my account which I was unaware of as I had paid my monthly account. I had not received any notification of this. I took out my credit card to ...
On the 2nd of March 2013 I gave my phone in for repairs, Vodacom did not notify my that my phone was booked, they did not notify me about the progress of my phone and they did not notify me that my phone was done and ready for collection. On the 3rd of April 2013 I phoned Vodacom to here about my ...
My wife received an sms on the Thursday 04 April 2013 notifying her to contact the call center to upgrade to the latest handset. Her contract is in my name so I called yesterday 05 April 2013 the lady said they had a system error and the contract is not due for an upgrade until 02 May 2013. I left ...