I use my phone for my occupation and i need to use it. They softlocked my phone because of a credit limit i logged it immediately and asked them to change my credit limit. The call centre agent logged it but never put an amount to it because she said they would set the amount hours later i called ...
My account was debited on 28th of March with no warning that the debit order would be taken early. My bank has charged me an unpaid fee, and my credit rating has been affected. On calling the call centre, they refused to give me any information as the account is in my husbands name, even though ...
I converted my domestic's number into a Vodacom Top-Up package, as part of her allowance and employment agreement. Shortly after, my domestic had do return home and had to terminate her employment with me. Now, Vodacom does not allow me to change the Top-Up package to another number. It took ...
The last few weeks the network has been useless. one simply cannot maintain a call, regardless of where you are traveling. if anyone at Vodacom ever tries to drive from Sandton to Pretoria and maintain a call without dropping it 10 times I would be surprised. what's worse is sitting in one location ...
Jacques and Safira assisted me on 22 February 2013 to transfer my cell phone contract from my employer to myself w.e.f 1/3/13. All documents were completed, but they told me to come back on 1/3/13 to downgrade the contract from Talk 500 to BB talk 100. On 1/3/13 the junior manager told me that the ...
I have recieved a sudden message stating without reason, description or a person to contact about the matter stating I have been "SOFTBLOCKED". After calling Vodacom nobody had a clue what was going on because the account had been paid. Many hours later I discovered I had somehow (In ...