I have been trying for months to sort out this problem, but it doesn't seem to go anywhere. Please can you send this to your escalations department immediately or to someone who has the authority to fix this. I opened a new contract on Vodacom Red and when I opened it I was told that I could port ...
I booked my phone in a week ago and was told I would hear back from the insurance within 72hrs and my phone would be sent to Apple Doctor the next day. I phoned them on Friday and a lady with really bad attitude said I'll hear back from the insurance later that day but my phone was still in the ...
Vodacom has given my contact details to Elite mobile who are now harassing me with calls to get a new contract. They refuse to remove me from their database. I DID NOT GIVE VODACOM PERMISSION TO USE MY DETAIL OR CONTACT ME!!! I will be contacting the Consumer Commission with a complaint. ...
January 2014's second phone contract that was to be cancelled, was upgraded without my consent in November 2013 and R900 was deducted on the 03 January 2014 from my bank account. I reported the inconvenient situation to costumer care and faxed a Police Affidavit ID Copy first page of Vodacom's ...
This will be the 3rd post in 12 months time. On the 4th of September 2013 I received a new refurbished phone clear of data after fighting with and corresponding with various departments at Vodacom and Vodacare and the Technical support department. Yesterday 20 January 2014 the scroller on my ...
So I have loaded a complaint and Vodacom said they will contact me, that was last week Thursday. I have since called Vodacom Customer Care on numerous occasions and to have my account rectified and the last I spoke to a agent on Friday, 17 Jan, he told me he logged my complaint and they will call ...