I have been trying for months to sort out this problem, but it doesn't seem to go anywhere. Please can you send this to your escalations department immediately or to someone who has the authority to fix this.
I opened a new contract on Vodacom Red and when I opened it I was told that
I could port my old number across and use this as my primary number. I was told I could do the port at any time after I opened the contract. A few weeks later, when I tried to port my old number across I was then told that I could not do this.
Now I'm in a difficult position. I have a contract on Vodacom Red with a new number and can no longer use my previous number. I have been using my previous number for over 15 years and I'm not prepared to stop using it because of this mistake made by a Vodacom employee.
I've read online about people who had the same problem with Vodacom. Apparently the way that Vodacom has in the past solved this is by cancelling the new contract with no penalty and issuing a new contract with the old number ported across.
Please can you escalate this to a manager and contact me asap.
The service I have been receiving to date has been terrible.
Leonard
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