January 2014's second phone contract that was to be cancelled, was upgraded without my consent in November 2013 and R900 was deducted on the 03 January 2014 from my bank account. I reported the inconvenient situation to costumer care and faxed a Police Affidavit ID Copy first page of Vodacom's contract that had to be cancelled to 086082082 provided by Costumer Care. The office in Port Shepstone told me that a certain Phumzile had done the upgrading and she sent the new phone (I did not receive the phone) to an address in Alberton and I am staying in Port Edward, KZN. I am a divorced female and must cope on my own with only my salary to live with and because of this inconvenient situation my other debit orders did not go through in January so they are automatically going to go off twice in February. I am still waiting for some feedback from customer care services and don't know how to pay my bills to Vodacom and other commitments, because I still have to finish my existing contract that will expire en 2015. Vodacom has never had a problem with my payments.
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