Vodacom should have a very long list of my complaints which goes back to 2011 when i bought my first Blackberry. The complaint was that of a very poor signal. i was continually that it was the phone but i insisted that they should send a Technician to our area to test the signal as i know of many ...
I called 03/05/2013 to query why am i being billed when i download (when there is air time) but im am not billed when i download (when there is not airtime) Everybody i know downloads music from free websites and no airtime gets taken. The agent refused to tell me his name or surname aka MO-Informs ...
One of our employee's devices were in Feb 2013, immediately we went into a Vodacom Shop to blacklist device. We were told to call/visit outlet the next day to get ITC No for insurance, we did to no avail. We followed this process for a month and eventually phoned call centre and were told document ...
I had an awful experience when I tried to activate my sim on my new phone yesterday. I was on hold for more than 45 minutes, only to discover I was on the incorrect line. I was transferred to a department that was no longer there. I then tweeted about my frustration that evening, and was pleasantly ...
My contract period Blackberry BIS ran out in April (with my last contract renewal in April 2011 I had taken a top up 135 packing with free BIS for 24 months). As a top up customer I was intending on then buying BIS on a month to month basis or adding it to my contract for the remaining contract ...
I bought a Black Berry 9300 in January this year on contract, about two weeks ago my scroller started giving me problems and I decided to give the phone in at Vodacom Centurion Mall for repairs as the phone is still under warranty. Today the lady at Vodacom phones me and say it's water damage (THIS ...