The worst service I have ever experienced - from day 1 - applying for a new contract (11 April 2013) up to and including the case being referred to Helena Rossouw: manager Customer Care Vodacom Repairs and Business as a Out of Box failure (OBF). I have not been able to use the handset (Note) for ...
I last received my Vodacom Interactive bill on the 7 February and since then nothing. I called the call centre in March to query this and my situation was somewhat rectified although I received the March and April statement and invoices in pdf format (I prefer the interactive bill method). I have ...
I have been with Vodacom for many years. Last year I did not have a stable income and was living hand to mouth. Vodacom contacted me before they cut the line to inform me that I was in arrears and that the line will be cut. All good so far. I knew I was not able to pay and I knew Vodacom's point of ...
Upgraded to a Black Berry Bold 9790 on 03/01/2013.Since I got the phone the dive did not work 100%. When I am on call with someone the unit echos in their ear. The phone kept getting very hot and kept on freezing. I took it to the VodaShop Repair Vanderbijlpark where they done a software upgrade in ...
The manager and a person by Name of Chrissie refuses to refund me on a cover that I don't want. They can't get the soft cover I need for my cell phone and wants me to take something I am not happy with. I want my refund of R149.00 and they can get their product back which hasn't even been opened! ...
Elow is just one of the many times I have sent in this type of message and to date not one person from the networking division has even tried to get hold of me it is really the service encountered I have now had it with Vodacom i just keep getting the run around and get told that it has been handed ...