Vodacom was running a promotion when I upgraded to an Iphone 5. The package included 250mins, made up as follows: 1) 130 anytime 2) 60 more weekend minutes 3) 60 Vodacom to Vodacom minutes 1 2 have been allocated to my account, but not #3. Needless to say, this is not what I signed up for... 4 ...
On the 13th August 2013 I applied for a contract through Vodacom's online service, I was later contacted by a call centre agent and after she took down all my details, I was informed I have been approved for the contract and that I will receive my phone by no later than Friday, 16th August. After ...
I bought a WIFI router and data. I was sold 1 device 3 sims. I specified that I wanted 3GB. So instead of the salesperson providing 1 sim with 3GB - I was sold 3 sims with 1GB data. WHY? SO THE SALESPERSON COULD GET MORE COMMISSION. Options were not properly explained to me by the sales person. So ...
I visited Vodacom Customer care in Nelson Mandela Square on the 20 Aug to cancel existing contracts. The staff was slow, with bad attitude and unhelpful. After 40 minutes of waiting in the queue, I was told that I needed to call the call centre to get a cancellation quote. I called the call centre ...
Since closing my Vodacom account on 31 May 2013, I was billed for close to R1000 for the month of June. My account has never been so high, thus I requested an itemised bill. It is now nearly three months later, and I still haven't received it - I faxed amotivation letter, ID copy, etc. to Vodacom ...
Hi i am so so angry and upset i have a problem with my contract with vodacom so i was actually seeking for help because i took the contract with them there for i was assissted by a lady by the name of SISI of which she tried her best to assisst, So i couldnt find some of the answers and i asked her ...