SIGNAL EXCELLENT THEN NOTHING, DROPPING CALLS ALL THE TIME. CANNOT DO BUSINESS PROPERLY & LOSING ORDERS. COMPLAINED TO VODACOM & ONLINE. TECHNICIANS TRY TO PHONE ME ON VODACOM NUMBER WHICH DOES NOT HAVE RECEPTION. DO NOT KNOW WHY AS THEY SHOULD REPAIR THE TOWERS INSTEAD OF CONTACTING ME. ...
After lodging a complaint against Vodacom last week, we still have no resolution. Vodacom refuses to accept any liability for cancelling our contract without permission, losing an airtime balance of approx R600 and deleting my dead mother-in-laws voicemail which is now irretrievable!!! Instead, a ...
Dear Vodacom, I had requested a cancellation of a migration on the 20th of June and have a written confirmation from Vodacom on the same date stating that no migration will take place. On 30 June migration took place. I called into the call centre and asked that my contract be reinstated, which it ...
They went on to upgrade my contract without my consent. If they had done the proper verification process, they could have managed to notice that the person had a identity document, unless other wise. There seem to be a lot of loopholes within Vodacom, as anyone can easily do upgrades on any given ...
I changed my contract with Hanneke at Brooklyn Mall 22nd June 2013. She gave me very good advise regarding the options available. She is very friendly and pleasant to deal with. I have had good service every time I dealt with the shop. Thank you to Craig and his team. Kindly do inform the Vodacom ...
On the 12th of June 2013 we lodged the first query with Vodacom regarding the data usage on my account. They did an internal audit on the account and then found that the data usage was actually used. At this stage I can not afford the amount that is payable for the account. So they did a goodwill ...