I have had endless problems with a phone contract since 7 November 2013 when I migrated from prepaid to contract. In essence, I have NEVER had service (airtime / data / sms) and have had to purchase prepaid airtime. After MANY calls to customer care and visits to Vodacom outlets I finally found out ...
Hi All, see below... Afternoon, Once again I am extremely dissatisfied with Vodacom and it's partners (Cell u City - Waterfront). I am not a person who complains, but this is getting out of hand - the 5th time I have lodged a complaint with you in 2 years... End of June 2013 I upgraded my package ...
I have Been on the phone for 1 hour no one could help me. No manager could be found for an hour my problem could not been solved. I called a t o9h00 to report this problem and said they would call me back an hour and half I called back and still you didn't help me. Please listen to my conversation ...
I upgraded to the IPhone 5s contract on the 1 December 2013. From day one I had issues with my billing running up to thousands of rands month to month for a contract that is supposed to be for R465 per month. My data issue started when the data that is supposed to be allocated to my line was not ...
Please explain why I should be penalized if I CHOOSE to do my upgrade within a store, as your call centre agents are as knowledgeable of your products as peach pips? Does delivery and a call centre agent not cost anything @ Vodacom? Or am I carrying the cost of a convenience for others as with ...
My names on the invoice were along along correct but suddenly someone at vodacom decided to log into the system and alter my details without my consent. Bills were sent to me with my names altered and I took the matter with vodacom since 2013 but to no avail. This affected me badly because I was ...