I complained about a case, got a very apologetic message back, with promises of investigations and feedback - on 3 February. Still no feedback!!! Begin to wonder about the abilities of Vodacom??? If they don't reply before the end of today (7 February) I will have to take legal actions - and they ...
On Wednesday my wife and I went into the Vodashop for assistance to port to the Vodacom network. The person at the counter said we must produce our Id and proof of address which we understand . when we said we have those documents he then told us we must go and get a police report stating we can ...
Very shocking that i have long asked for my contract to be terminated and to my surprise not only do these debit my accout not only for out of term but exactly double, payed for a sim swap in 2013 and its still not done, upgrade and poor service from accounts, customer care, and forensics. Please ...
Got a modem problem, for 5 months now I'm not able to connect to the internet, keeps on giving me error messages. Far from dealer, so went to dealer in Klerksdorp and the guy there said it can only be the software, he gives me new software. I still cannot connect. Phoned call centre to resolve ...
On the 7th of Nov2013 i bought a contract phone (Blackberry 9320) at Westgate mall which gave me problems within 3days of having it. The phone would burn up and switch off. Since it was still under their own OBF Policy i was within my rights to get another phone after a longer sruggle to enlighten ...
This is in regard with the excellent service I received while doing an upgrade on my account. Thank you very much Emmanuel Williams for the professional way that you handled my request. Vodacom should be proud to have young man who respects and most of all assist older people the way you did. Bless ...