I phoned virgin mobile in the beginning of October, In connection with my phone not being able to get any internet coverage. They said a technician will phone me back within 48hours. They never did. On the 25th of November I phoned again this time they promised a call that same day. Again no-one ...
On the 12/09/2013, I called in to request an early cancellation of my second line 0741189192. I was advised of the amount and gladly made the payment on the 13/09/2013. Called in tp confirm payment had been received and requested cancellation due 13/10/2013. Fantastic easy going experience. Only to ...
For the past two years I did not have a Virgin Mobile account after spending the preceding two years trying to cancel a contract because they did not do what they promised - I migrated from a prepaid account to a contract and they promised I could keep my number which they could not get right for a ...
I've been trying to get a hold of someone at Virgin Mobile for months. First I went to the Clearwater Mall shop and they referred me to Head Office. This was after numerous emails from my side with no response. I then called Head office also with no service as the phone just kept on ringing after I ...
I received a phonecall at the beginning of November 2013 confirming that my 2 contracts were due for an upgrade, the consultant went through the upgrade process and confirmed that I would receive my phones in the same week actually before Friday. I have been awaiting since with no phone call or ...
IN SEPTEMBER I TOOK AN UPGRADE ON MY PREVIOUS PHONE . tHE CONSULTANT TOLD ME THAT TO DO THIS I WOULD NEED TO PAY IN AN EXTRA R500 TO FINISH OFF THE PREVIOUS CONTRACT, TO WHICH I AGREED. THEN ON THE TENTH I STARTED USING MY NEW PHONE AND THE BILLING STARTED OR THAT WAS WHAT I THOUGHT EVEN THOUGH THE ...