On Saturday 23 November I drove to Tygervalley and Cape Gate shopping centres to cancel my Virgin Mobile contract, only to find out that BOTH stores have closed down and that there is only one VM store left in Cape Town (Canal Walk). I called Canal Walk's VM store and they advised that I may only ...
I has a contract with Virgin mobile and they handed me over to Shabbire a collection company. I then made arrangements with them on the 8 August I then called them they advised me that the account is paid up and a settlement letter will be sent to me, which I have never received till today. Now I ...
I cannot believe that a company such as Virgin cannot allow for the cancellation of a contract with an effective date. My contract expires on 4 Jan 2014 and I phoned today on 27 Nov 2013 to give notice to cancel. Sizwe informed me that If I give notice to cancel today I will be charged R280 because ...
I have been a customer of Virgin Mobile since before they even had 100, 000 customers. I am afraid that I will not be a customer when they reach that target on their downward spiral. Last night my outgoing call was cut off in mid sentence. This morning my phone said that "You do not have ...
I have been more than patient. 4 months of incorrect billing. When speaking to Leslie they didn't even have me on the correct contracts. My billing has been incorrect for 4 months, I get billed for usage when I am on top up contracts. I waited a month for my upgrade, eventually I went to a store ...
To whom it may concern. I refer to my two emails sent last month!!! My billing is ONCE AGAIN incorrect!!! I am STILL BEING CHARGED FOR BIS!!! Also! My (incorrect) grand total states R803.00 HOWEVER total amount outstanding is R967.92???!!! WHERE DO YOU PEOPLE GET YOUR FIGURES FROM??? My statement ...