I have been battling over 2 weeks now to get itemised billing on one of my contracts. I understand that it was never subscribed for however I also know that these records are archived. For the past couple of months I have not received the benefits as stated on my contract which is 200 minutes, ...
This letter is to complain about service I recently received from a Virgin Mobile customer service representative's team leader named Kelebogile and Portia I called virgin mobile call centre on 10th December 2013 to report that my current sim card is damaged and was advised to purchase a new sim ...
Please note that an amount of R 284.15 will be debited from your bank account on the 30th of November 2013 and not an amount of R906.38 due to the aging on the account being incorrect (this is a system issue). I confirm that an amount of R100 will be credited for the Blackberry Internet Services ...
I had a contract with Virgin Mobile and i closed the accounts when the contract period ended (August 2013). In October I ported my number to a new cellphone network, however Virgin Mobile still bills me with the contract amount. I tried calling their customer centre but to no avail. Can you please ...
Since 2008, I have been owing virgin mobile according to them. On one of the past years, 2010 or 2011, they paid me a refund and every year since 2008 I owe them, they send me to their debt collectors then its a mistake. They sent me a clearance letter but have still sent my details again to their ...
Took out a contract for 24 months, 18 months later my phone keeps on switching on and off 30 times a day. The ONLY branch in Pretoria is in Menlyn Shopping Centre where the first time I went there, I was simply told 'come back tomorrow we're not working today.' Next time I got there, I was told ...