Virgin Mobile South Africa
Cancellation Refund

I cancelled My Virgin contract 30 days prior to the renewal date. I was assured the contract would be cancelled as per the below email from Chris:

29 Aug
Hi Luke.

Your request to cancel has been noted and diarized for 29/09/2013 as we require a 30 day notice for all cancellations.
Your final payment will be on 01/11/2013 as we invoice a month in arrears.
This means that your final airtime loaded on 01/09/2013 will only be invoiced on 01/10/2013 and payment will then be taken on 01/11/2013.

Virgin stiull debited my account 01 December. I emailed Chris saying I have been debited again, he sent the following email:

2 Dec
Hi Luke.

I requested for an urgent refund for you.
Your reference number is 9859.

Regards.

Chris Barnard I Virgin Mobile South Africa
Customer Retentions Admin

He assure me it would be paid, he has ignored my emails since requesting feedback.

USELESS! This is exactly why I cancelled my contract.

I want my money back!