Virgin mobile... No words can explain how upset a cell phone company has ever made me. Your staff are incompetent, rude, ignorant and unhelpful. On Saturday the 21/12/2013 my account was debited AGAIN. After I was told December the 1st would be my last debit (double the amount). I have called head ...
This is my second complaint about virgin mobile. After my first complaint I immediately received an email informing me that for some reason my upgrade was sent back to the warehouse. I was kindly asked by the gentleman, Ezekiel, to upgrade again via telephone. And so I did late November. Again my ...
I've cancelled my contract on the 1st of November 2013 with virgin mobile virgin mobile phoned me to inform me that the last payment will go off on the 1st of February I fail to understand why I have to give four months notice, it just seems virgin active will deliberately provoke you If you want ...
Good day Lyndol, Thank you for bringing this to our attention. Attempts to contact you were unsuccessful. Kindly be advised the refund reflecting on the system is for R516.86, I will follow up with the finance department on Monday to check if the payment to your account has been successful. Regards ...
We have a problem with our account and we are not getting any feedback from Virgin. Phoned numerous times, with a promise that accounts department would contact us to sort out. We e-mailed customer care reporting the problem and still no response. Payments are being deducted from our account. We ...
I called Virgin Mobile to cancel my contract on 10/6/13. Was informed last debit would be on 1/9/13. Since then further debits processed on 1/10, 1/11 and 1/12. Have called twice and e-mailed twice. Operators have acknowleged cancellation and promised refunds but debits are still being processed ...