From Sept 2011 my contract with Virgin Mobile started, that same phone has been sent in 4 times for repairs. Each time the phone goes it takes 3-4 weeks to get it back. Each time with the same lame excuse of what was wrong. So on about 20 Feb 13 it went in once again (2nd time this year). I ...
In 2009 I received a call from a virgin mobile consultant who offerd me a 24months cellphone contract, A free nokia supanova with a package of R100 airtime 100 free sms monthly & told me I'll only pay R100 monthly for 24months. At the end of the 1st month my bill came as R600 I was shocked ...
I had been struggling to pay my monthly credit obligations a few years ago. Virgin Mobile then handed me over to DCCM attorneys with an amount of around R1400 and I made arrangements which I could not honor all the time, I would pay and skip. On my credit profile, the virgin contract phone shows as ...
I have been trying to get a phone through your company and it is so sad that I had to contact your contact centre twice and still I did not get a reply nor call- back to acknowledge my request. This is really bad service, especially for a potential client like me. May you do not value your clients. ...
This is the second time I have had a problem with Virgin Mobile telling me that they cannot assist me with a problem. My subscription for my contract is R320 a month, yet every month I get a bill of R600 or more, so I phone in to put a call limit on my account. The operator tells me that he cannot ...
Once again Virgin Mobile doesn't fail to DISAPPOINT! My phone stopped connecting to a network on Fri (15 March). After rebooting many times i assumed the SIM must be corrupt-a regular occurrence with this service provider. I contacted the call centre Sat morn. Was advised to buy new sim, NOT Rica ...