I have since been waiting for a letter from virgin mobile apologizing and updating my records with the ITC. They claimed that I owed them whereas they are the one who did not update their system. Can someone kindly contact me from Virgin before I take this matter up ...
I had 2 cell numbers on contract with Virgin Mobile. I called them in July / August last year to cancel the one account, which they did. The second one I called a couple weeks later about, they explained I would still be billed to end September, all fine. In November I found out they billed me for ...
Referring to my previous post on Virgin Mobile in December 2013. My handset has been out of order 3 months already, after numerous calls, visiting the Menlyn branch, emails, nothing has been done. One consultant phoned me back, discussing repairs but as to date nothing has been done. I'm paying for ...
I am really upset. I cancelled my Virgin Mobile contract in July 2013. They informed me that the debit order will be going off until October 2013. So... After November and December's debit order went off for the basic amount (R200- as I haven't even had the sim card since January 2013 when my phone ...
On the 18 Dec I contacted Virgin 123 HELPLINE in connection with a deduction of R1000 for which I have to yet receive a detailed account. I was informed that someone would call me back and that there was a problem with billing that month. No correspondence received yet. This is my untold problem ...
In June 2013 i changed the contract as the bill was too high. We signed a contract to only pay R249.00 a month and were told that once the call limit is reached the line will be cut and we will have to load our own airtime. However this did not take place. Virgin continued to load airtime with our ...