On the 18 Dec I contacted Virgin 123 HELPLINE in connection with a deduction of R1000 for which I have to yet receive a detailed account. I was informed that someone would call me back and that there was a problem with billing that month.
No correspondence received yet.
This is my untold problem with Virgin
I do not receive itemised billing in the post as per my contract request.
Just this month again I was suddenly billed an additional R1000 which when I telephonically queried was reversed.
If I didn't check...
Definitely not happy with Virgin billing from the outset of my contract and have received little to no help in this regard.
Emails are not responded to and no call backs despite telephonic agreements that someone will.
Time consuming and I am definitely not getting the service I am paying for.
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