Last week Thursdays before I went to bed Checked my airtime had just over R80.00 and about 400 smses left. When I woke up on Friday R50.00 was taken from my airtime and my 400 smses. I called the call centre no one can tell me what happen to my R50.00. Called them on Monday they said it will be ...
I was due for an upgrade. Virgin phoned me to confirm delivery and the model of the new phone, but never mentioned that the 1000 sms's are only available on a higher contract. After several phone calls to the call centre to get the phone, and to upgrade the contract, including the 1000 sms's, the ...
I tried to upgrade my cell phone contract with Virgin Mobile. I made special arrangements for my mother to accept the phone as it was for her. Writing a letter stating that I give them permission to deliver the phone to her, at the contract address, with a copy of each of our ID's. After speaking ...
I upgraded my contract 1/12/2013, and got a new Samsung S3 My phone died 22/12/2013. They took my phone in 7/1/2013 due to Christmas break, 21 WORKING DAYS CAN BE REQUIRED FOR REPAIR. They promised me R500 credit in writing for inconvenience and waiting period end of January. I still have not ...
I had to get hold of Virgin Mobile on a Saturday as I couldn't make calls from my number. I kept getting a message saying Authorisation Failure. For the life of me, I could not get hold of Virgin Mobile. Was advised that they work Monday to Friday working hours. Sorry for after hours service!!! If ...
I try to get hold of virgin mobile since one week. when I ask to be put through to the cancellation department I stay in a waiting cue for about 10 minutes, then the call is cut off. this happened to me the last week 3 times!!! i i ...