In my life I have not experienced this. This will be my 7th complaint on Hello Peter in 2 Years. My 2 year contract with Virgin Mobile ended February 2013. No one contacted me for an upgrade. I contacted your Call Centre on 30 April to end my contract and I was told, I will be contacted back on ...
I did not wish to write this post however I am sitting with an urgent issue which is now taken almost a month to resolve and our clientele are leaving us due to this issue. I am appalled by the poor service that I have received, last week I called the virgin mobile call center who were pretty ...
I ASKED FOR AN ACCOUNTS MANAGER ON 28TH MAY AND THE HELLO PETER CONTACT AT VIRGIN ON THE 27/05 FOR THE MANAGER CUSTOMERCARE (SHELDON JOSEPH) TO PLEASE CONTACT ME AS PROMISED. (NO RESPONSE FROM REPORT DATED 28/5/2013 OR CUSTOMERCARE MANAGER) ...
On the 27th of May I upgraded my phone and contract, till now the 4th of June I have had no feedback if my phone is on its way or not, when you call the call centre you end up holding for more than 20 minuts and then just end up getting transfered or cut off. On the website it states that the ...
I phoned to do a phone upgrade on my contract with Virgin Mobile online. Then I had to be credit checked because the contract is more expensive than the recent contract. I was told that I had to make a payment of R512 and once they receive the money someone from virgin mobile will contact me to ...
2 problems, the 1st is on a prepaid number that I have. Since Saturday I have not been able to phone out or sms from that number, but I can receive incoming calls, There are no barrings active on that number. I can't even phone customer services from that no. I have phone "customer care" ...