Still waiting for feedback with regards to the contract phone that was applied almost a month ago, the cell number provided works fine. I received an e-mail from Tshego, no contact details nothing. i need to have this resolved soonest. The service and non response is terrible. not happy at all ...
Towards the end of 2009 I took a 24 month contract from Virgin Mobile. After 30 months I called them and spke to one of theri consultants as I wanted to cancell my contract. I was told that the contract has been cancelled and indeed the following month my account was not debited. Six months down ...
After handing in my handset for repairs twice, it was still not repaired and I was forced to lodge a complaint on Hello Peter. I was then contacted immediately and promised that my handset would be collected and repaired at head office. It has now been 61 days since the first time I handed in my ...
Please people. Stay well away from Virgin Mobile. Look at all the complaints here on Hello Peter and you will see why. The response/answers from the company here on Hellopeter is just for eye-blind. Nothing gets resolved even after complaints. What worries me most is the people that are being ...
We had a VIRGIN mobile sim card and we used the required 24 month contract. Thereafter it became a monthly month to month basis. My hubby was retrenched so we decided to ditch the extra expenses. So we called virgin mobile and said we no longer want the account. They can pull the records on their ...
I settled my account in full and was sent a paid up letter. i was said that my account will be closed and a request was sent to the credit bureaus to update my profile, on the letter it said that it will take 3 working days to update . i have been waiting since the 17th May. when i tried to call Mr ...