Once again it has been proven that Virgin Mobile is disorganised. I spoke to Nandipha on 07/05/2013, She couldn't give me a confirmation that the contract has been cancelled. When I phoned the call centre, today, the contract wansn't cancelled. OMW!!! 1 . Now Lerato from the cancellations ...
I have tried to contact this call centre on numerous occasions!!! I have been BLACKLISTED AND NOBODY AT THE CALL CENTRE KNOWS HOW TO TAKE MY NAME OFF ITC EVEN THOUGH I PAID MY ACCOUNT!!! This debt was paid ages ago, and i am struggling for so long to get it removed!! It is disgusting that i have to ...
I have been trying since I received my cell phone from Virgin Mobile to sort it out. It was working one day and then not working for several days. I have spent my time since then calling their landline as I cannot get through to the call centre, and done numerous things that they have advised in ...
I have been using my phone for 6 months and suddenly Virgin mobile decided to cut me off from the network. I am no longer able to make or receive calls or send and receive a sms, basically if I'm not in an area with wifi my phone is just a watch! I'm on the phone with staff members, I have visited ...
I am very unhappy and irrirated with the service virgin mobile provides to its customers. For 2 days now i have been unable to make outgoing calls and send smses. When I call them they are escalating the problem. call them again 3 more times the problem is not registered AND hasnt been escalated. ...
I sent my phone in for repairs about two weeks ago. My first case of shocking service was how hard it was to get Virgin to come fetch my phone for repairs I eventually had to resort to driving into the Easgate Branch to send the phone in. I was promised at the said store twice that I would be given ...