I phoned Virgin Mobile on 18 April to cancel my contract. They confirmed that my LAST debit order would be on 25 June 2013 which included my monthly subscription and a cancellation fee for the remainder balance on the hand set. They supplied me with reference no. 46767758. When I phoned in June ...
Ased on the response I received, I was told that the contract cannot be changed and that the amount loaded on my phone is programmed on their system. I then requested a code to check the balance on my phone, I was advised to dial *100#, I then checked the balance and it reflected the amount and the ...
I settled my contracts at virgin mobile last year December 2012 and no one told me to call them to cancel the lines so they assumed that it must go over to a month to month contract.in March 2013 they deducted R1200 from my account and I went to stop the debit order because I settled the contracts ...
Had contracts with them, they closed their shops all over the country, PE and Cape Town. Handsets were faulty, you must drive to East London from PE to hand in a faulty handset, this handset are used in a business. Eventually cancelled the contract, THEY AGREED BUT WANTED ME TO PAY FOR HANDSETS, I ...
My contract came to an end at the end of January 2013 and ever since I have been trying to end my contract. I have given a months notice, two and three months notice at different times as the notice period changes every time I call to terminate my contract or go into the store. Every month I am ...
I have had the worst experience at Virgin Mobile Canal Walk-shocking service and bad management!!! They put me on the wrong contract since day1 in Feb2013 due to a 'system error' as they called it. Despite numerous efforts since then I am still not on the right contract and they are over charging ...