I was a member on the Virgin Mobile network for 4 years. The time had come to move to another network and I have cancelled my contract after the expiry date. After 4 months of cancelling the contract, I'm still trying to stop them from billing my account. The stories they tell you when you call the ...
This is the report that was sent via on 4 June 2013. I ASKED FOR AN ACCOUNTS MANAGER ON 28TH MAY AND THE HELLO PETER CONTACT AT VIRGIN ON THE 27/05 FOR THE MANAGER CUSTOMERCARE (SHELDON JOSEPH) TO PLEASE CONTACT ME AS PROMISED. (NO RESPONSE FROM REPORT DATED 28/5/2013 OR CUSTOMERCARE MANAGER. This ...
The incidence happened in 2011. There was a debit order loaded by Virgin Mobile. First debit order was R909 and every week whenever they feel like debiting my account. The debit order was not a fixed amount. Every time I contact Virgin Mobile noone was available to assist. They always say a person ...
Virgin mobile direct service is very, very disappointing. I have two cellphone contracts with them for which I am charged a detailed itemised bill. For the last two months Virgin mobile cannot provide with such. In May the reason given was that they had changed the billing format, and could only ...
I bought a Samsung Galaxy S3 about 3 months ago and the charger started giving me problems, it take about 7-8 hours (if not longer) to charge the battery 100%. I phoned the call centre about three times to complain and I told them the charger is giving me problems. One operator said I could get a ...
I cancelled my Virgin contract after the full contract period of 24 months plus 1 year. I was informed that all outstanding airtime and sms's would move over to prepaid. HOWEVER, I WAS NOT INFORMED THAT SHOULD I PORT THE NUMBER, I WOULD LOSE THE ABOVE!!! As lay people with regards such matters this ...