December 2011 I upgraded my 082 number for my son to a talk 99, I have had my contract with Virgin since 2005 I did not want to change it.by mistake the phone was loaded onto my 074 number. I rectified this in Jan 2012, I was placed on top up R2000 per month. on 1 Oct 2013 I only had R99 airtime, I phoned Virgin 22 Days before I received a explanation, I would each time explain my dilemma and ask why my contract was altered. I would each time be cut off and no one from Virgin would phone me back. I would phone again and the whole process would be repeated. finally I spoke to Susan Phenyane, she send an email to me explaining the change in my contract, fication to me the email reads as follows:
Your contract was changed because the legislation from Virgin has changed and from 1 October all clients who were using a top up package must stick to those packages and the talking limit must be cut off because most of the clients were disputing the bill.
Now, I ask you, my contract runs out in December 2013, I have always paid my bill and have never disputed any charges because I have itimised billing.
Why would Virgin change my contract without notification?
0 comments