I have made at least 4 attempts to obtain a quote for dent and scratch protection without any success. This has been going on for approximately a month now. I have supplied my ID number and policy number many times without obtaining a quote. I would have thought that additional business would be ...
I sent an e-mail to have my policy cancelled 3 times and despite having a refund request confirmed with an sms on the 22 November (which no one has even bothered to call me yet) Virgin money keep debiting my account and tried to debit R1000 today. I want Virgin to pay all the charges for the ...
I really don't know why to do anymore. I have been calling everyday for 4 weeks to get my car sorted out after someone smashed into me and virgin or should I say telesure just don't give a. Virgin head office need to sort out telesure as from day one I have had trouble and this is just becoming a ...
I unfortunately pen this complaint with outmost disgust and lack of respect for people who seem to be passangers/loafing on duty. Specifically, I am referring to the service (rather lack of) I am getting from the repair consultant (Linda on 011-489 4905) assigned to me. I have had to call her on ...
I've now made 3 attempts to call Virgin Money Insurance on 0860 11 12 41 and on 0860 109 190, but nobody seems to be able to hear me clearly!!! The problem is definitely on Virgin Insurance's side!!! Please dont waste my time. I am trying to change my personal details online and when I registered, ...
When I foned Virgin money to report my vehicle accident, Kavish was very helpful. In that he explained the process to be followed and he confirmed whether I had enough time to lodge the claim over the fone because the telephonic claim registration takes longer but is convenient. Subsequent to claim ...