I joined Virgin money in 2012 to insure my car. all has been going well till last month (October 2013) when they decided to debit my account double my monthly payment. I logged a query and was told to fax my bank statement showing that I have been debited twice the original amount. I faxed the bank ...
I phoned my insurance compnay on the 11th November 2013 with regards to a claim that had to put through. The response was that they would call me back within the next 48hours stating that wether my claim was approver or not. There was no feedback / response until the 20th Novemeber 2013. The ...
Coming from the customer service industry I would just like to express my thanks and appreciation for the spectacular service I received from llewellyn! His extremely efficient and reliable work ethic made me feel at ease. Once again I would just like to say a big Thank you si ...
This is how your customers are being treated by your preferred affiliate, Windscreen Direct -My car was broken into 2 weeks ago on Tuesday and rear windscreen smashed. I was eventually contacted by Windscreen direct that Friday by a gentleman who told me my glass had been ordered and that it would ...
UN PROFESSIONAL AND USELESS INSURANCE On 13 November we claimed a motor accident today is the 22 November and nothing has happened as yet Car went for assessment on 18th when I phoned them they claimed that they did not get hold of us which is a and was promised that the claim will be done by end ...
I was involved in a car accident during October, and reported the accident to the police and therefore a day after the accident called the insurance company to Lodge a claim. Virgin Money consultant assured me that I should just give them the accident report from the policy then they sort ...