Went to Virgin Active Durbanville to sign up with the gym. The sales person called Henrico was assigned to me. I told Henrico that I don't want to sign up if I have to sign a debit order because of bad experiences in the past. He insured me that I can pay monthly by EFT or cash. After completing ...
In December i cancelled my membership as i was not using the gym. I was called by the manager who told me they would give me a 3 month free membership to see if i may use the gym and if i did not the contract would fall away. Today Ii was debited by virgin active, i never ever said i wanted to ...
I called to cancel my contract last year, the lady from the call centre confirmed the account is closed, then the Wonderpark branch manager called me and said he is going to freeze my account meaning no money will be deducted from my account, and if the period lapses then they will cancel my ...
I ASKED VIRGIN ACTIVE TO CANCELL MY ACCOUNT, WHICH WAS A BIG SUM OF MONEY ONCE OFF THEY WITHDRAWED FROM MY ACCOUNT. THEY CALLED ME BACK TO ASK IF I WANT A EXTRA FREE MONTH TO CHANGE MY MIND, I SAID IT WAS FINE. AFTER THE MONTH WAS OVER THEY WITHDRAWES THE EXTRA FREE MONTH'S FEE FROM MY ACCOUNT, ...
I am really disappointed in my Virgin Active branch at Milpark. Currently there is a 2 hour parking policy, after which the gym user must pay for parking their vehicle when using their gym, due to the location they are based in. I really feel like this is not conducive to using the Virgin ...
I am extremely upset at the fact that being a client for many years that, I have come to experience this. The Zumba class scheduled for 8:15-9:15 on 29/03/13 was cancelled without notice to its clients. I live 15km away from the gym and it has become routine for me to go to the gym at set times to ...