I cancelled my account in 2008 due to divorce and could no longer afford the gym fees. I contacted the Amanzimtoti branch 30 days prior to our contract expiring date. I explained my situation that I am getting a divorce and wont be able to afford the gym fees anymore, terefore I would like to ...
The nomination of parent to collect child at ClubV were not loaded after submission a month ago, and then found on the responsible persons desk. This person Ricky was not on duty, we therefore called Manager on duty Brandon who had a could not care less attitude and was not bothered to listen and ...
I joined the gym on 30/4/2013. I explained to the consultant Bronwyn that my pay date is the 5th of ea month. She said no problem the debit can bu run on the 15th as that is the next available date on the system. I signed and agreed. 4 days later I received a call from accounts that I am in arrears ...
I returned to my locker after a shower. I took my bag out as you do and started to pack away the dirty clothes and other items I had stored in the locker. The cleaning attendant had called that it was time to close and so naturally I began to hurry to leave. My Samsung Galaxy S3 which was ...
I lodged a formal complaint with Virgin Active and within minutes I knew my complaint was looked into. I got phone calls and email response. I must say I am very pleased with Ronel Van Loggerenberg and Tracy-Lee Delport's attitude to customer complaints and wish and hoping that they do not only ...
Since joining V.A in Feb it has been a nightmare dealing with them. I was promised a FULL refund of my public membership premium by their sales person Mohammed when joining through multiply and to date after leaving several messages and speaking to the "sales manager" Dumisani - who also ...