After cancelling my gym contract and paying the cancellation fee which in itself would have paid for 4 months of the fees. I had a debit order taken off my Ccard again. I was told by the Gym Manager in an ever so nonchalant manner that the contract wasn't cancelled. A month and a half prior to this ...
I verbally cancelled by Virgin Active contract at the beginning of January 2013. I was subsequently phoned and offered three months free membership. I have today noticed that an amount of R312.50 has been taken off my bank statement. During the telephone call nothing was mentioned (conveniently ...
My 12 month contract had expired at the end of January 2013, and as per contract it will go on on a month by month period until I decide to cancel. I have sent the manger numerous e-mails via the virgin active website, but to no avail. I have gone into the branch, and have been told to write a ...
After changing my banking details twice last month, I find out that it has not been done, an arrogant call centre agent still has the nerve to question me, i am utterly disgusted with the service, Virgin Active has a reputation of great service and this is totally unacceptable. ...
I phoned Virgin Active on the 2nd of April to cancel my duaghter and sons contract. They have debited my account on the 30 of April 2013 for my son. I still need to verity if my daughters account was debited. I have now been on the phone twice today - after waiting for ten minutes each time I get ...
I am disappointed by the service I got from this collections agent, I sent an email and she didn't respond, I don't care if the request I sent to her, has nothing to do with her role but you refer a client (even if its a owing client) to the relevant department. what happened to client service? Or ...