I have been trying to resolve the issue I have with my business line for weeks and everyday I get given a new ref number and told we will send a technician out to fix the line. Some days I get told it could take up to 2 weeks to fix the problem. I am running a business every hour that goes by means ...
13/01/2014 Reported faulty line to telkom. REF: 1349crz130114. Every day I called to follow up on this fault. Was told that it had been allocated to technician. Or they were escalating it. Or Alan the supervisor would call me back. On 23/01 called in and spoke to a lady on call centre who advised ...
I've been trying to get through to Telkom's call centre for 3 weeks now but to no avail. I hold on for 20 to 40 mins at a time and nothing, no one answers. Trying to cancel a line and now I'm going to be billed for a line I'm no longer using for 3 weeks already. Seems to me you no longer have any ...
I am utterly disgusted with the worst customer service I have received ever in my life. We had issues with Telkom since I can remember. Long story short. We activated a debit order last year and money was debited of our account. Telkom then cut my service and I had to pay for something I was not ...
Hi We have an internet line with Telkom and we reported a fault on 12 December 2014. The problem is still not resolved, both my our telephone line and internet line is off. Which means I can't make calls or use the internet. Just to be clear - I am using the internet to serve and download, but ...
Keep selling ADSL products but the infrastructure cannot cope with the demand. Not getting ADSL speeds that one pays for... ...