Good Day I have been trying for 2 days to get a hold of someone in your call centre to find out how to cancel a telkom line, yesterday I tried 4 times and held on for 25 - 30 minutes each time. I have tried again this morning and am currently on 23 minutes and still no answer... is this really how ...
I reported a faulty line on the 20 Jan 2014 and the lady assisting me did a line check and advised me that there is a problem with my landline and she will send a technician out to repair it as it was a fault on telkom side. it now the 28 Jan 2014 and still the line is is not fixed. i was promised ...
I logged a fault over a week ago. whenever i try to get updates i have to wait over 20 minutes before i even get to an operator. i have requested escalations 3 times. to date i have had no confirmation that this has happened. in the last 2 days i have waited over an hour each day to try sort out ...
I called Telkom to cancel my business line over a week ago. I was told to email a signed letter with all the company details, tel num etc which I did. I received an acknowledgement from the email address. I called Telkom this AM, they say no notes have been added to say the line is being canceled. ...
I have reported my phone and adsl line to Telkom on the 16th of January and have received no service yet. The call centre simply say there is nothing they can do if I phone to inquire on the status of the complaint. There is also no reaction even after I have escalated the complaint on their ...
Due to the unprofessional service and extreme rudeness of the call service agents, received from your call center every time I call there when I have a problem with my connection/ADSL modem I wish to cancel the service, hopefully these call are recorded and you could listen to them, last call ...