Multiple faults reported to TELKOM for my telephone line and ADSL connections. Technicians have repaired some faults but my ADSL internet speed is set to 4 mbs (confirmed by a technician) but I am invoiced for a 10mbs profile which I requested a month ago. ...
I HAVE REPORTED MORE THAN A WEEK AGO THAT THERE IS A PROBLEM WITH MY DSL LINE. I HAVE A 4MB LINE, BUT ONLY HAVE ACCESS TO 0.8MB DOWNLOAD SPEED. THIS ALL HAPPENED AFTER A LIGHTNING STORM WE HAD. I REPORTED THIS TO TELKOM AND THEY TOLD ME IT WAS THEIR EXCHANGE THAT WAS DOWN. MORE THAN A WEEK LATER ...
I reported my ADSL line down on 17 Jan. 3 Technicians have been out already. One managed to get ADSL working on 2 Mps when it is a 10 Mps line. it worked for 2 hours and then then ADSL and my Phone line went dead. So now i have NO PHONE LINE or ADSL. This is crazy. The technicians seem to be able ...
Apparently a new ADSL line was installed for another customer. With this installation the technician crossed my line and it stopped working. I reported the problem on 16 January and followed it up every day since. The only response I am getting is that the problem has been reported and in the que ...
My ads line has been giving me problems for about 2 months ever since Telekom upgraded from 2 to 4 megs. I have reported it about 5 times and they send out technicians in about a week, they don't let you know they are coming you just get a phone call when they are outside because normal people ...
I recently got a call from Tekom and was told about their new internet package deal for new or excisting clients, the lady from their call centre was very friendly, yet only to discover that she did not fully disclose all information regarding the "free installation", apparenly its a ...