We went to Vaal mall Telkom to report our faulty router, they did not listen to our complaint and just handed us a telephone to report the fault at the call centre. Instructions were given by call centre attendant, on arival at home there were no such instructions. We again phoned the call centre ...
Faulty data line was reported on 2012/12/20, Service is still down after 14 days. The problem was described as a network fault but no one can offer a satisfactory answer on when the service will be operational. Telkom service provision is poor to say the least, as one would aspect such a service ...
From early December till today I have had a grand total of 10 days use of my uncapped ADSL line and telephone line. From the 20th Dec to current I have had no Internet nor telephone line and furthermore still do not know if the problem has been resolved. As I work from home I have been crippled due ...
I was upgraded to a 4MB line which the telkom site says i can support but my line is only syncing and 1322KB/s. I have tried getting AXXESS (who manages my line) to get telkom to fix it and all i get is a lot of smses from telkom saying that the line is fixed when it isn't! my line attenuation is ...
I cancelled my business lines on the the 11th of September 2013. I send a Letterhead signed to [Email Removed] letting you know that we have sold our business that you must close our lines (011) 7875712 and (011) 7875713 at the end of September. We received notice that we must give 1 months notice, ...
I have had dealings with Telkom now for some time, and in all that time I have never come across a call center agent who is positive, friendly and well versed with her field of knowledge. Your company and division should be proud to have you uplifting their name. Thank you for the efficient service ...