I had a complaint with Palesa with refernce number ARS 215256. Palesa resolved complaint and advised me i will be getting a refund. She asked if i would like it in my bank account or if i preferred to collect from a Telkom branch. I replied and told her to send to Telkom Cresta. I told told her ...
I CANNOT BELIEVE JUST HOW PATHETIC TELKOM ACCOUNTS DEPARTMENT IS. NOBODY KNOWS ANYTHING THERE. MY INTERNET CONNECTION WAS SUSPENED AND WHEN I CALLED TO QUERY I AM TOLD THAT THEY ARE CHARGING THE INTERNET RENTAL TO MY OLD TELE NUMBER WHICH IS NOT IN EXISTANCE SINCE 2011. NOW THEY WANT ME TO PAY R500 ...
I phoned on Friday 01/02/2013 to report our business line not working, whereby no fault was logged (how convenient) i phoned again on monday to report it whereby consultant helped me, yesterday 05/02/2012 i phoned to follow up and the fault logged wasnt completed. Now today i followed up with this ...
On Monday 24/02/2013 we got our ADSL line and telephone line installed at our home. The technician did not provide me with the password and username to activate our internet. I phoned the customer service line and then the systems was down so I phoned again later and got helped really quickly the ...
Late last year (Nov) Telkom ran an advertisement in Raport. Free installation of ADSL line within 7 days. You had to SMS to a number to apply. I've never received a call from them and opted to take wireless, which I had within in a day up and running. ...
On 27 january 2013 there was a lightning strike in my area. I logged the fault on the 28th that my adsl is not working. The tech was by my house on the 29th. He managedd to get the line working again but I had limited to no connectivity. So on he said that he will check the main exchange in town ...