In October 2012 we decide to change ISPs, which required Telkom to migrate the line. They interpreted the order to migrate the line, as cancel the line. We then fought for a month to get it back (being told a new each time). We were told we ordered the cancellation, even though they can't find the ...
On 31st January I reported an fault on my ADSL (and voice) line. which were dead. I received confirmation of the log and then a fault reference number, both from Telkom. Every day since then, the line has mysteriously reactivated and a few hours later dropped again. This up and down see-saw has ...
Despite reporting it numerous times and asking for a technician to come to my premises, nothing has happened. My ADSL line is not synchronising. I have plugged it in directly to the wallplug. I have replaced the POT filters. I haven't moved anything. The phone line is working. I can connect to the ...
In November I asked for the line to be moved. The consultant, I am told, processed a cancel and a new service and not a move... I am told by 12 consultants and two supervisors it is now fixed and a move is free so I will not be billed. Latest account - I am billed R 483.94 for a new service??? What ...
Once the technician activated my telephone line it took 4 days for Telkom to change my original order from order to complete (I am assuming that it is currently complete, they didn't say). When asking to sign up for a month-to-month Do Uncapped Advanced they indicated it will take 7-21 days for the ...
I tried to apply for an Internet line as I just moved into a new place. I applied with Telkom, Neotel, Mweb and another company i found online. of all the companies, Telkom was the first to respond, and even though its not always possible for me to answer my call, the called me back as they said ...