We have been giving two e-mail addresses [Email Removed] and [Email Removed] by several Telkom staff to cancel some of our Telkom lines and services, and we get read receipts for all e-mails sent to both e-mail addresses, but in almost a week's time, not only have we not received confirmation that ...
So after calling Telkom to cancel my line on the 26th February 2013 and being assured that it will be cancelled on the 26th March 2013. On the 26th March 2013 our line went dead and the internet was down. Which we figured was the line being cancelled. Then yesterday (10 April 2013) I get a bill for ...
Phoned Telkom Call centre & Accounts in early March 2013 to cancel 2 x indoor extensions, as building alterations done to home, & the 2 x extensions had been removed... no longer in use. Asked Telkom to cancel charge for them on my account every month @ R12.96pm x 2 = (R25, 92 per month). ...
Please see my previous 6 reports about the same problem. Every time it gets escalated from here, but nobody's interested in finding the root cause of the problem and fixing it - they just want to get the fault closed asap. Someone called me and said they would give me a credit on my account for my ...
I met people who were doing promotions for the three month telkom internet trial at the Gugulethu Mall. I never used the service as i had logging problems which i had escalated to them and they were never of help until i cancelled the service. I even went to their branch in Kenilworth to express my ...
Today at about five o'clock our Telkom speed dropped from 80kB/s to maximum 5kB/s. The last time this happened it lasted for three weeks before Telkom finally sorted it out. They claimed there was nothing wrong. I refuse to phone the hotline anymore because all they do is threated you with ...